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The Quality Group Lottery Solutions GmbH delivers new Lottery Management Platform for Eesti Loto

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October 2019 – PRESS RELEASE – The Quality Group Lottery Solutions GmbH (TQG-LS). As part of a public tender process, the Estonia state lottery – Eesti Loto – has opted for the lottery management platform “TQG-LotterySuite” from the German lottery expert TQG Lottery Solutions GmbH. Eesti Loto commissions TQG to implement the TQG-LotterySuite, which will be further expanded as part of the introduction of Eesti Loto. A 5-year contract with extension options is agreed.

The lottery market in Estonia is firmly in the hands of the state lottery company Eesti Loto (www.eestiloto.ee).

Secure online gaming ensured

A decisive factor in the decision in favor of TQG-LS was that the standard TQG-LotterySuite already offers important functions for the secure and successful operation of the Internet sales channel, which is so important for Eesti Loto. The player management, for example, has extensive marketing support. Games Management is an automatic component of the TQG Lottery Suite. This allows both existing and new games to be easily configured.

“As a result of the procurement, we get the expected flexibility of a modular and completely scalable platform to provide our players with convenient operation and new products. The player management system together with the web portal is the first and central component in the process of a comprehensive upgrade of the lottery information system”.

Riina Roosipuu, CEO  Eesti Loto

Focus on player development

“With the TQG-LotterySuite, Eesti Loto has a practice-oriented lottery management platform that enables it to map current and future lottery requirements very economically. The focus is on the continuous development of players under the aspects of responsible gaming,” says Karsten Hagemeister, COO and responsible for Business Development at TQG-LS.

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THE QUALITY GROUP - THE SUCCESS FOR DIGITAL STRATEGIES

The Quality Group (TQG) is one of the leading providers of companywide and future orientated consulting and solutions for the optimization and structuring of business processes, information, documentation and responsibilities.
More than 100 employees offer our service portfolio in a customer orientated manner at two locations, with a regional approach to supporting our users, customers and partners. Our constantly growing team consists of experienced consultants, process consultants and developers in the Böblingen and Hamburg locations.

TQG-LOTTERY SOLUTIONS TQG-LS
The Quality Group Lottery Solutions GmbH (TQG-LS) is a provider of innovative and highly efficient IT solutions for the global state-licensed lottery market. TQG has deep expertise in the technical environment and understands the processes and requirements of the lottery operator.
Overview of the TLS

The TQG-LotterySuite (TLS) is a software platform for the operation of state-licensed lotteries, for commercial gaming agents and social lotteries.
It is an end-to-end lottery central and drawing system, with a high performance transaction engine, which is 100% customized and fully configurable. Essential components are
• PAM - Player Account Management
• Game configurator
• Transactions Engine
• Retail manager

TQG-LOTTERYSUITE TLS END-TO-END LOTTERIE MANAGE-MENT SYSTEM

The TQG-LotterySuite is an end-to-end lottery management system that demonstrably meets the requirements for safe and efficient gaming operations. In addition to a high-performance transaction engine, the system contains the central functions for controlling games and customers. The TQG-LotterySuite encompasses all sales channels.
The system is a modular, flexible and completely scalable platform. It is based on modern principles of developing configurable software solutions. This ensures fast project implementation. The system offers all relevant functions of a lottery management system. Customer-specific adaptations can be easily integrated. The TQG-LotterySuite is hardware independent. Back-office applications of third parties are supported via standard interfaces.

TLS-TRANSACTION-ENGINE
The core of the system is the high-performance and secure transaction engine in connection with the configurable games management. The transactions engine ensures that all game transactions are stored correctly and tamper-resistant in the central system.
Responsive Design
The web design of the frontend automatically adapts to the different screen sizes of smartphone, tablet or desktop. This ensures that the desired content is optimally displayed on each device. This increases the ease of use for the user.
Game-Configurator
The game types can be extensively configured in the Game Core Management and adapted in their type. Due to the product character of the software, many different games are already preconfigured and can be activated directly if necessary.
Data Migration
TQG has a unique migration method which allows "soft" migration without risk for lotteries. No matter whether the original data is available in file or table form and no matter whether player data is available multiple times in separate data pools. By using a sophisticated system with appropriate tools and methods, we ensure that all data is migrated in the desired form and at the desired time and that player data are merged.
quality management
At TQG, quality management is a continuous process that begins even before development. When defining requirements, we ensure that these are formulated with appropriate acceptance criteria in such a way that all special cases are also covered and tested. Not only positive but also negative, Performance and usability tests are part of the scope of quality assurance. We are not called The QUALITY Group for nothing.
Database independent
Today it is taken for granted that large amounts of data are stored in databases. But TQG has been going one step further for some time now. Because of the constantly changing licensing models, TQG offers the PostgreSQL database, which is established worldwide and already in use by many corporations. This makes it possible to store the data "free of charge".
Modular Software
The TLS system is physically and logically modular. Each individual component can be operated in a cluster. Standard interfaces ensure interchangeability of components. Interfaces between the systems are provided in different versions to ensure a fail-safe exchange of components (e.g. in case of an update). The software architecture allows an agile software development in which new requirements can be delivered promptly.
Player Management / CRM

Dieses ist der Zentrale Punkt aller This is the central point of all customer activities. Within the single player view, all information of the connected sales channels are bundled. A wide range of CRM functions including segmentation and campaign management are available. The module also supports all online sales workflows and player protection measures. A customer support system is integrated as well as an administration interface.

PAM
The player account management enables a central and holistic view of the player. Here you can view all details about the players, the payment transactions and the player limits.
Game Core Management
Configuration and execution of the games or the game sequence. Winning evaluations and distribution of prizes. Provision of the interface to commercial gaming brokers. Interface to pool systems of the Lotto 6/49, Eurojackpot and Vikinglotto.
Retail Management
All lottery shops are managed and monitored via Retail Management. This includes the activated terminals and the authorized employees. The Retailer-CMS provides the terminal content (terminal front-end). The Retail Management module also handles the communication with any proprietary terminal software that may connected to the central system.
In addition, the ordering of consumables and retailer billing is handled by the Retail Management.

Instant-Gaming-System (TLS-IGS) TLS-Inventory

Das Instant-Gaming-System (TLS-IGS) ermöglicht die Abwicklung und Verwaltung von Sofortlotterien und enthält alle Parameter die zur Definition und Abwicklung dieser Produkte notwendig sind. Es unterstützt die Verwaltung der physischen Lose durch die Abbildung von Freigabe, Bestellung, Verteilung, Inventar, Verkauf, Validierung und Zahlung und bietet somit die volle Kontrolle über die Lose in jedem Schritt des Prozesses

Instant-Gaming-System (TLS-IGS) TLS-Inventory
The Instant Gaming System (IGS) product allows one to manage and maintain Instants gaming (and other nongaming products), as well as the configured parameters used to define and maintain these products. It supports the physical flow of tickets by managing release, ordering, distribution, inventory, sales, validation, and payment, thus offering full control of tickets at each step of the process.
Omni-Channel Lösung
The TLS is a player centered Omni-Channel Lottery Management System. All player-related transactions and data are centrally managed and available to both the player and the lottery across all channels.

With Eesti Loto, TQG-LS receives another state lottery as a customer. New functions will complement the standard software and are automatically available to all other TQG customers as part of the normal software release.

Marcus Frey TQG CEO

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